Account & Data Deletion

Sign in at shopsaverz.com or in the ShopSaverz app, then go to Profile → Account & Security → Request Account Deletion. This works the same way whether you signed up on the website or the mobile app — one account, one deletion flow.

If you've lost access to the phone number or email on your account, email contact@shopsaverz.com (or use the Contact Us form) from an address you can be reached at, and include the mobile number or email your account is registered under. Our support team will verify you and process the deletion request manually.

• Your account enters a 20-day suspension window. Signing back in during this window automatically cancels the deletion and restores your account exactly as it was — no separate “undo” step needed.
• If you don't sign back in within 20 days, your personal details are permanently erased: name, email, mobile number, profile photo, saved addresses, wishlist, cart, push-notification tokens, and login sessions.
• Any remaining Bid Points or Store Credits are forfeited at that point — use them beforehand if you want to.

Order, payment, and wallet transaction records are notdeleted — they're kept for accounting, tax, and fraud-prevention purposes, as most e-commerce platforms are required to do, but they're no longer linked to your name or contact details once your account is erased. Product reviews you left stay visible but show as an anonymous user rather than your name.

See our Privacy Policy and Terms & Conditions for the full picture, or reach us at contact@shopsaverz.com.