Returns, Replacements & Refunds

• Returns can be initiated within 3 days of delivery from your Order History.
• Return shipping is covered entirely by ShopSaverz — free for you.
• The item must be unused and in original condition, with intact packaging, all tags and accessories present, and proof of purchase available.

• Products won through bidding cannot be returned.
• If a bid-won item arrives defective or faulty, you can request a replacement within 3 days of delivery (return shipping covered).
• There's no monetary refund (the product was won for free). If a replacement isn't available, you receive Store Credits equal to the product's listed value.

• Amounts paid by UPI / Card / Net Banking are refunded to the original payment method via Razorpay, typically within 5–7 business days of return approval.
• Any amount paid with Store Credits is refunded instantly to your wallet.
• You can also opt to receive the full refund as Store Credits for instant credit.

You can request cancellation of an order, or specific items, before they're dispatched. Our team reviews the request and either approves it (the order/items are cancelled and a refund is started) or rejects it (the order continues through normal delivery). In multi-seller orders, a cancellation affects only that seller's items.