Delivery & Fulfilment

• Direct purchases:self-pickup is always free. Home delivery is free above the seller's order-value threshold (₹299 by default); below that, the charge is calculated per parcel by weight and delivery zone — shown at checkout for each parcel.
• Bid-won products: self-pickup is free; home delivery is charged based on the same delivery pricing as direct purchases, with no free-delivery threshold.
• Replacements: delivery is free — the platform covers it.

• Sellers dispatch within 2 business days of order confirmation (3 for replacements).
• Estimated delivery is 3–7 business days from dispatch.
• Shipping is handled through a third-party courier aggregator connecting 15–20 carriers nationwide.

A single cart can contain products from several sellers. You check out once and pay a single combined total, but the order is automatically split into one parcel per seller — each with its own tracking and its own tax invoice. Parcels may arrive on different days, and each parcel is priced independently using the same delivery rules above — splitting into multiple parcels never costs you extra.

Couriers make up to three delivery attempts. If all attempts fail and there's no response, the order is returned to the seller and a full refund is issued to you. You're kept informed by Email and SMS at every stage.

Public pickup points are available to everyone; private pickup points are company-specific and visible only to users with the matching company code. Collection is always free. Please confirm a pickup point's opening hours before visiting, and carry a valid government photo ID for bid-won collections.