Delivery & Fulfilment

• Direct purchases: self-pickup is always free. Home delivery is free above the seller's order-value threshold (₹299 by default); below that, the charge is calculated per parcel by weight and delivery zone — shown at checkout for each parcel.
• Bid-won products: self-pickup is free; home delivery is charged based on the same delivery pricing as direct purchases, with no free-delivery threshold.
• Replacements: delivery is free — the platform covers it.

• Sellers dispatch within 5 business days of order confirmation.
• Estimated delivery is 3–7 business days from dispatch.
• Sellers arrange their own courier for delivery; self-pickup at a pickup point remains a free alternative.

A single cart can contain products from several sellers. You check out once and pay a single combined total, but the order is automatically split into one parcel per seller — each with its own tracking and its own tax invoice. Parcels may arrive on different days, and each parcel is priced independently using the same delivery rules above — splitting into multiple parcels never costs you extra.

The courier makes up to 3 delivery attempts. If the parcel still can't be delivered, it is returned to the seller and you receive a full refund once it is back. We keep you updated by email and in-app notifications when your parcel ships and when it is delivered.

Public pickup points are available to everyone; private pickup points are company-specific and visible only to users with the matching company code. Collection is always free. Please confirm a pickup point's opening hours before visiting, and carry a valid government photo ID for bid-won collections.