How to Cancel or Return an Order on ShopSaverz

Plans change, and sometimes an order needs to be cancelled or sent back. On ShopSaverz, what you can do depends on how you got the product — whether you bought it directly or won it through a bid — so it helps to know the process before you need it.

If you want to cancel an order, you can request cancellation any time before that order, or specific items in it, have been dispatched. Once you submit the request, our team reviews it and either approves it, in which case the order or items are cancelled and a refund is started, or rejects it, in which case the order continues on to delivery. If your order includes products from more than one seller, cancelling affects only that seller's items — the rest of your order is not touched.

For products you bought directly through Buy Products, returns can be started within 3 days of delivery from your Order History. Return shipping is free and covered by ShopSaverz. To be eligible, the item needs to be unused and in its original condition, with all tags and accessories intact, and you'll need your proof of purchase handy when you start the return.

Products won through bidding on Get Deals work a little differently. These items cannot be returned simply because you changed your mind, since they were won rather than purchased outright. However, if the item arrives defective or faulty, you can request a replacement within 3 days of delivery, and return shipping for that is covered too. Because the product was won for free, there's no monetary refund in this case — if a replacement isn't available, you'll instead be credited Saverz Coins equal to the product's listed value.

Once a return on a direct purchase is approved, how you get your money back depends on how you paid. Amounts paid via UPI, card, or net banking are refunded to your original payment method through Razorpay, and this typically takes 5 to 7 business days. Any portion paid using Saverz Coins is refunded instantly back to your wallet. If you'd rather skip the wait, you can also choose to receive your entire refund as Saverz Coins, which are credited instantly.

The easiest way to stay on top of all this is to keep an eye on your Order History right after delivery. Since return and replacement windows are time-limited to 3 days, it's worth checking your item as soon as it arrives so you have enough time to raise a request if something isn't right.